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Ratings from the last inspection were displayed within the home and on the provider’s website as required. People told us their privacy was respected and staff were careful to ensure people’s dignity was maintained. We asked people how their care was managed to meet their personal preferences and needs. People were satisfied with living in the home and felt the care of offered met their care needs. People we spoke with said they were consulted about their care and we saw some examples in care planning documentation which showed evidence of people’s input.
James Page House is owned and run by Parkhaven Trust, a local organisation who have several care homes in the Maghull area of Liverpool. The home is on a large site on Deyes Lane in Maghull and is shared with another registered home belonging to the organisation. The grounds are large and there is plenty of room for people to sit out or go for a walk. The building is single story and has been adapted to a high standard.
Care homes nearby
To all the staff, thank you all for being such brilliant carers to my lovely dad. Sarah worked as a student nurse at James Page in 2012 and from here she decided that being a Nurse in a nursing home environment would be the future of her career. Sarah started working in nursing homes from the age of 16 and gained her skills as a HCA.
We found the home to be rated ‘Good’ overall but we found one breach of regulations regarding the way medicines were managed in the home. Everyone living in the home was very complementary about the attitude of the staff and the way they were treated. We observed staff speaking to people respectfully and in a caring way.
James Dixon Court
There are fifty six single rooms, two double rooms and twenty one rooms providing en suite facilities. Silver Birch Lodge Bold Lane, Aughton, Ormskirk, L39 6SH ★★☆☆ Silver Birch Lodge is situated in a quiet village location, near Ormskirk and Burscough. The home provides accommodation for up to 31 older people, who require help with personal or nursing care needs. Accommodation is all at ground floor level with easy access for those with mobility difficultie... Heathfield Lodge Melling Lane, Maghull, Liverpool, L31 3DG ★★☆☆ Heathfield Lodge care home provides accommodation and personal care for up to 26 older people. It is a large Victorian property with accommodation located over three floors.
In addition there is a main laundry, kitchen, offices and a reception area. Recently building work has provided four extra bedrooms, each with en-suite facilities, three of which have patio doors to access a courtyard area. The home is registered to provide care with nursing for 35 people.
Willow Centre
The staff at James Page have enabled my sister and me to go from being Dad’s carers to being his daughters again. Over the past few months with the ongoing challenges of Covid it’s been really reassuring that the staff have consistently ran a ‘tight ship’ protecting residents. Keeping my sister and me informed of any changes and giving us reassurance and confidence in my Dads care. Sarah is passionate about ensuring dignity and respect is met at all times including during end of life care.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘James Page’ on our website at In 2019 Sarah began the role of Service Manager for James Page. Sarah’s role involves ensuring the smooth running of James Page, making sure the nursing/HCA team work together as a whole team. Sarah ensures that all person centred care needs are met for every individual client. There are also opportunities for trips out in our specially adapted minibus. People's preferences and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.
Type of care provided by this organisation
This showed that the service understood the process involved. The home had also introduced a tool for measuring people’s mental capacity in terms of individual decisions that might need to be made. The provider might like to know that when we spoke with staff they were unaware of how to make best use of this tool and under which circumstances it would be used. We spoke with the manager about the development of staff knowledge in the field of dealing with people who lacked capacity to make decisions.
Systems were in place to make sure that managers and staff learn from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduces the risks to people and helps the service to continually improve. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, and the staff supporting them and from looking at records. At the last inspection in April 2016 we found concerns because some medicines given ‘when required’ lacked supporting protocols and external medicines were not being recorded appropriately.
Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 30 August 2017. At James Page House all bedrooms have en-suite shower and toilet; the bathrooms and shower facilities are equipped with specialist equipment. Our residents have a choice of comfortable lounges, dining rooms and an attractive courtyard area.
If there is a PDF icon, click it to download the full report. If you have an enquiry regarding one of our services, please complete the form below and we will get back to you as soon as possible. Staff showing genuine warmth and appropriate affection towards the residents. His room is always immaculate, bed linen changed daily.
Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. For extracts, read the latest CQC inspection for James Page House. We saw people’s dietary needs were managed with reference to individual preferences and choice. There was a complaints policy in place, which was displayed in the home. People living in the home told us they did not have anything to complain about.
The staff we spoke with described how they would recognise abuse and the action they would take to ensure actual or potential harm was reported. Training records confirmed staff had undertaken safeguarding training. All of the staff we spoke with were clear about the need to report any concerns they had.
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